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Do I have a guarantee on the items?
For all items you buy from us, the legal guarantee applies. This means that the item you buy from us is in good condition and will remain in good condition under normal use. If this is not the case, we will try to find a suitable solution. Depending on the item, we will arrange a replacement, repair or refund of the purchase price.
What to do in case of a defective item?
If an item is defective, you can report this to us. In consultation with you we will then decide whether the item will be replaced or repaired. This depends on the situation and the type of defect. Of course, we always strive to fix the defect as soon as possible.
Where can I submit a complaint?
Are you not satisfied with the services provided by DMLUXURY? Please contact us so that we can look for a solution. We prefer to receive your complaint by email. We will strive to respond as soon as possible with an appropriate solution.